Refund and Cancellation Policy

Last updated: 20 September 2026

This policy covers paid InstaCognito services provided by Orydelis Technologies Ltd, a company registered in Malta. Our full company details, including the postal address for withdrawal notices, are at the end of this page. The policy applies once paid checkout is available; free features carry no subscription charge.

1. Cancel a subscription

Cancel anytime from your dashboard or by emailing [email protected]. Cancel before the next renewal is processed to avoid another charge. Cancellation stops future renewals, and paid access continues until the end of the current billing period. We will confirm the cancellation. There is no cancellation fee.

Cancellation does not delete your account. Deleting your account stops subscriptions linked to it from renewing and ends access to the account, including any InstaShadow access linked to it.

2. Refunds

Except where required by law or stated below, payments are non-refundable. We do not provide refunds or credits for unused subscription time, non-use, or forgetting to cancel before renewal.

We correct duplicate or incorrect charges. If we discontinue your paid service without your breach, we refund the unused prepaid portion. Nothing in this policy limits mandatory consumer rights.

3. Your 14-day withdrawal right

If EU/EEA consumer law applies, you normally have 14 days from entering the subscription contract to withdraw without giving a reason. Other mandatory rights under local law remain available.

Send a clear withdrawal statement by email or post using the contact details at the end of this page. You may use the optional form below. When paid checkout launches, an online withdrawal function will also be available during the withdrawal period.

If you expressly request immediate access and then withdraw, we may charge only a lawful proportionate amount for service provided before withdrawal, and only if the required information was given in advance. Otherwise, no such deduction applies. Starting or using an ongoing subscription does not by itself remove your withdrawal right.

4. Problems with a paid service

If the service is not supplied or does not match the contract, contact us. You retain your legal rights to have the service supplied or corrected free of charge and, where applicable, to receive a price reduction or terminate for a refund. Serious problems may justify an immediate remedy.

5. Requesting and receiving a refund

Email [email protected] with your account email, payment reference and request. A withdrawal request does not need a reason. Do not send full card details.

We issue refunds without undue delay. Statutory withdrawal refunds are issued within 14 days of your notice; other legally required refunds follow the applicable deadline. Refunds use the original payment method unless you expressly agree otherwise, with no refund fee. Your bank or payment provider may need additional time to display the credit.

6. Company details

Orydelis Technologies Ltd
Company registration number C 116358 (Malta)
Registered office: 170, Pater House, Psaila Street, Birkirkara BKR 9077, Malta
Email: [email protected]